Our service team. Available weekdays 8-20, or weekends 10-20
Average response time
Fastest claims handling
Our claims rating
Make a claim anytime, anywhere.
Our claims process is fully digital, It only takes minutes to report your claim in the Hedvig app from anywhere in the world.
Get instant help
For the simplest of claims, we settle the claim the same day. When your claim is approved, we’ll make a payment directly into your account. For larger claims, your service team will work around the clock.
Follow your claim
Receive notifications when something happens, and chat with your service team representative in the Hedvig app.
We’re in this business to help our members, not to maximize profit. Hedvig only takes 25% of your monthly premium to improve the product and experience. The rest, 75%, goes to a common claims pool. Any money left in that pool by the end of the year is donated to Milkywire and used to battle climate change. You see, Hedvig can never earn more by paying out less to our members.