Digital accessibility at Hedvig

We want everyone to be able to use our digital services, regardless of ability. Here you can read about how we work with accessibility, the issues we are currently aware, and how to contact us if something is not working as it should.

How we work with accessibility

We follow the WCAG 2.2 Level A and AA guidelines and the European standard EN 301 549 to make the website and apps accessible to as many people as possible. Here are some examples of how we practically work with accessibility:

• We regularly review our website and app to identify and fix accessibility issues.

• We use automated testing tools to quickly find flaws in our code and content.

• We conduct manual tests before every release to ensure that new features work for everyone.

• We have let independent external experts review our digital products. The latest external review was conducted in May 2025.

• We educate our teams on accessibility, especially those working with product, design, and development.

How we meet the requirements

Our digital services are largely accessible and essentially meet the requirements of the Act (2023:254) on the accessibility of certain products and services. We work continuously to strengthen accessibility, and below we report the issues we are currently aware of.

• Certain parts of the website are not fully adapted for screen readers.

• Play buttons for embedded videos lack descriptions. Screen readers only read out "Play, button", making it difficult to understand what the video is about.

• Some input fields and radio buttons lack a clear connection to their description, which can make it difficult to use the page with a screen reader or voice control.

• Some text is not interpreted correctly by screen readers, which can lead to misleading or difficult-to-read audio output. For example, "kr/mo" may be read out as "kronor slash mo" instead of "kronor per month".

• Some links lack sufficiently descriptive text, which can make it difficult for users to understand the purpose of the link or where it leads.

• Larger text sizes may in some cases affect how content is displayed.

• Certain parts of the app are not fully adapted for screen readers.

• Some links lack sufficiently descriptive text, which can make it difficult for users to understand the purpose of the link or where it leads

• Some text is not interpreted correctly by screen readers, which can lead to misleading or difficult-to-read audio output. For example, "kr/mo" may be read out as "kronor slash mo" instead of "kronor per month".

• Larger text sizes may in some cases affect how content is displayed.

• Certain parts of the app are not fully adapted for screen readers.

• Some links lack sufficiently descriptive text, which can make it difficult for users to understand the purpose of the link or where it leads

• Some text is not interpreted correctly by screen readers, which can lead to misleading or difficult-to-read audio output. For example, "kr/mo" may be read out as "kronor slash mo" instead of "kronor per month".

• Some PDF documents are not adapted for accessibility, which may mean they do not work as intended with screen readers.

Contact us regarding accessibility issues

If you have found something that makes it difficult to use our website or app, we would like to hear from you.

You can report accessibility issues by emailing us at accessibility@hedvig.com

If you cannot access parts of our digital products, you can always email us at hedvig@hedvig.com or call us at 010-45 99 200 for further assistance.

Supervisory authority

If you are not satisfied with how we handle accessibility issues, you can contact the Swedish Post and Telecom Authority (PTS), which is responsible for supervision.

Swedish Post and Telecom Authority (PTS) ↗

Page updated: January 9, 2026
Page published: January 9, 2026