Help is just one click away

A mobile phone with Hedvig insurance app held by hand.

Easy to report a claim

Record a voice memo in the Hedvig app, and you will receive help from our service team soon.

Read more about our app

Personal service

Talk to our service team who will answer your questions and help you from incident to payout.

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Immediate compensation

We resolve simple claims quickly, and you often have the money in your account the same day.

130 000+

members trust us

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Fastest handled claim

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Average claims rating

Questions and answers

Here you will find frequently asked questions about reporting claims.

Filing a claim is quick and easy in the Hedvig app:

  1. Sign into the app

  2. Select “Make a claim”

  3. Record your claim by talking or writing what has happened

We’ll get back to you as quickly as possible.

If you can’t access the app, feel free to send an email describing your claim.

Unfortunately, we can’t handle personal information or answer any questions about a specific claim via the chat function on this website. Please contact us via the app instead.

The compensation for lost and damaged items is based on their current market value, not the original purchase price. You can find a table with the age-based deductions for the most common items in our terms.

On the other hand, for some things, such as legal fees, you will be compensated with a fixed amount.

The deductible varies depending on what type of claim you have. You can find your deductible in the app or in your insurance documents.

To speed up the claims handling, make sure to attach receipts for expensive items. Telling us when and where you bought the items also makes the process more efficient.

Did several items get damaged, stolen or lost? Contact us and we will help you fill in a simple template with details about the possessions.

If you can’t access the app, feel free to send an email describing your claim to instead. Make sure to include your name and personal identity number.

If you are dissatisfied in any way with our services, please reach out to us in the app or at complaints@hedvig.com.

All complaints we receive are handled quickly and with care.

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Tulegatan 2A
113 58 Stockholm
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