How can we help you?

Get help fast in the Hedvig app

As a member, you can ask questions, report claims or change your details directly in the Hedvig app.

Open the app

  • Get help in the Hedvig app:
    Report a claim, ask questions and get help in the Hedvig app.

  • No phone available?
    If you don't have access to your phone, you can report a claim via email.

  • Acutely ill abroad:
    Contact Hedvig Global Assistance (SOS International). They will help you get the right medical care. Call +45 38 48 94 61, around the clock.

  • Roadside assistance and car towing:
    Contact our partner Assistancekåren. Call +46 10 45 99 222, around the clock.

  • Veterinary care:
    For advice and referral to a veterinary clinic, book a video call with FirstVet.

  • Cleaning of pests in houses:
    Contact our partner Nomor on 0771-122 300 or at nomor.se.

  • Fast help in the app:
    Send us a message, update your details or get help with other matters – directly in the Hedvig app. We are available between 08-20 on normal working days and 10-20 on weekends.

  • Questions by email:
    If you don't have access to the app right now, you can email us.

  • Questions by phone:
    Call 010 45 99 200. Open on normal working days 9-16 (closed for lunch 12-13).

  • Frequent questions:
    Find the answer to your question in our FAQ.

  • Acutely ill abroad:
    Call Hedvig Global Assistance (SOS International) on +45 38 48 94 61. They will help you get the right medical care, around the clock.

  • Roadside assistance:
    Call the Assistance team on +46 10 45 99 222. They will be there quickly.

  • Emergency for pets:
    Go to a veterinary clinic directly if your dog or cat is seriously injured.

Frequently asked questions

Here you'll find some common questions and answers.

Filing a claim is quick and easy in the Hedvig app:

  1. Sign into the app

  2. Select “Make a claim”

  3. Record your claim by talking or writing what has happened

  4. We’ll get back to you as quickly as possible.

If you can’t access the app, feel free to send an email describing your claim.

Unfortunately, we can’t handle personal information or answer any questions about a specific claim via the chat function on our website. Please contact us in the app instead.

You will find your insurance policies and their conditions in the Hedvig app. If you have any questions about your policies, please reach out to us by sending a message in the app.

Yes, you are free to cancel it whenever you choose. If you cancel your policy in the middle of the month, you’ll only be charged up until the cancellation date.

Simply cancel your insurance directly in the Hedvig app, or contact us in any other way through the app, by email or phone.

In the “Address change” section of the app, you can change your address or make other changes.

When you update your address, the premium switches to the new address from the move date. We cover your old apartment for 30 days.

Digital direct debit can’t be activated via your bank; it needs to be set up in the Hedvig app, or via the link you’ll receive from us.

If this doesn’t work, contact your bank and make sure that they allow digital direct debit.

If you still can’t make it work, just reach out to us and we’ll help you sort it out.

Digital direct debit is compatible with the following banks:

  • Nordea

  • SEB

  • Swedbank & Sparbankerna

  • Skandiabanken

  • Handelsbanken

  • Danske Bank

  • ICA Banken

  • Länsförsäkringar Bank

Our home insurance includes travel protection for up to 45 days per trip. Unfortunately, you can’t extend this protection to cover more than 45 days. If you return home for a short duration (less than 30 days) during your trip, your travel protection will not be extended by another 45 days if you return to the same destination as before.

Find the answer to your question in our FAQ.