How can we help you?

• Get help in the Hedvig app:
  Report a claim, ask questions and get help in the Hedvig app.
  
  

• No phone available?
  If you don't have access to your phone, you can report a claim via email.
  
  

• Injured or ill abroad:
  Contact Hedvig Global Assistance (SOS International) on +45 38 48 94 61 or get help directly online
  
  

• Roadside assistance and car towing:
  Contact our partner Assistancekåren. Call +46 10 45 99 222, around the clock.
  
  

• Veterinary care:
  For advice and referral to a veterinary clinic, book a video call with FirstVet.
  
  

• Cleaning of pests in houses:
  Contact our partner Nomor on 0771-122 300 or at rentokil.com.
  
  

• Fast help in the app:
  Send us a message, update your details or get help with other matters – directly in the Hedvig app. We are available between 08–22 on normal working days and 10–22 on weekends.
  
  

• Questions by email:
  If you don't have access to the app right now, you can email us
  
  

• Questions by phone:
  Call 010-45 99 200. Open on normal working days 9–16. Unfortunately, we cannot handle new or ongoing claims over the phone.
  
  

• Phone hours for pet insurance:

  Weekdays 9–11 and 13–16.
  
  

• Frequent questions:
  Find the answer to your question in our FAQ
  
  

• Acutely ill or Injured abroad:
  Contact Hedvig Global Assistance (SOS International) for help to get the right medical care. Call +45 38 48 94 61 or get help directly online.
  
  

• Roadside assistance:
  Call the Assistance team on +46 10 45 99 222. They will be there quickly
  
  

• Emergency for pets:
  Go to a veterinary clinic directly if your dog or cat is seriously injured
  
  

Filing a claim is quick and easy in the Hedvig app:

1. Sign into the app.

2. Select “Make a claim”.

3. Record your claim by voice memo and describe what has happened. For car damages, you need to fill in more information and answer a few questions.

4. We’ll get back to you as quickly as possible.

If you can’t access the app, feel free to send an email describing your claim.

Unfortunately, we can’t handle personal information or answer any questions about a specific claim via the chat function on our website. Please contact us in the app instead.

You will find your insurance policies and their conditions in the Hedvig app. If you have any questions about your policies, please reach out to us by sending a message in the app.

Yes, you are free to cancel it whenever you choose. If you cancel your policy in the middle of the month, you’ll only be charged up until the cancellation date.

Simply cancel your insurance directly in the Hedvig app, or contact us in any other way through the app, by email or phone.

You can easily change your address in the app. Your insurance will be updated on your moving date.

To change your address, follow these steps:

1. Go to "Help and Support"

2. Click on "Change your insurance"

3. Then select "Change address"

4. Fill in information about your new home

5. View your new price and approve

If you have Home Insurance Standard, Max or Student, we cover your belongings in your old home for 30 days from the date of moving. Your belongings are also covered during the move when you move your them yourself.

Digital direct debit can’t be activated via your bank; it needs to be set up in the Hedvig app, or via the link you’ll receive from us.

If this doesn’t work, contact your bank and make sure that they allow digital direct debit.

If you still can’t make it work, just reach out to us and we’ll help you sort it out.

Digital direct debit is compatible with the following banks:

• Nordea

• SEB

• Swedbank & Sparbankerna

• Skandiabanken

• Handelsbanken

• Danske Bank

• ICA Banken

• Länsförsäkringar Bank

Our home insurance includes travel coverage for up to 45 days per trip. You can choose to extend your protection abroad to 60 days per trip if you have the add-on Travel Insurance Plus.

If you return home for a short duration (less than 30 days) during your trip, your travel protection will not be extended by a new period if you return to the same destination as before.

Find the answer to your question in our FAQ.