How can we help you?
Get help fast in the Hedvig app
As a member, you can ask questions, report claims or change your details directly in the Hedvig app.
GET HELP IN THE HEDVIG APP
Report a claim, chat with us, ask questions and get help in the Hedvig app.
NO PHONE AVAILABLE?
If you don't have access to your phone, you can report a claim via email.
ACUTELY ILL ABROAD
Contact Hedvig Global Assistance (SOS International). They will help you get the right medical care. Call +45 38 48 94 61, around the clock.
ROADSIDE ASSISTANCE AND CAR TOWING
Contact our partner Assistancekåren. Call +46 10 45 99 222, around the clock.
CLEANING OF PESTS IN HOUSES
Contact our partner Nomor on 0771-122 300 or at nomor.se.
FAST HELP IN THE APP
Ask questions in the chat, update your details or get help with other matters – directly in the Hedvig app.
QUESTIONS BY EMAIL
If you don't have access to the app right now, you can email us.
QUESTIONS BY PHONE
Call 010 45 99 200. Opening hours: Mon–Fri 9 am to 4 pm (closed for lunch 12 noon to 1 pm)
FREQUENT QUESTIONS
Find the answer to your question in our FAQ.
ACUTELY ILL ABROAD
Call Hedvig Global Assistance (SOS International) on +45 38 48 94 61. They will help you get the right medical care, around the clock.
ROADSIDE ASSISTANCE AND CAR TOWING
Call the Assistance team on +46 10 45 99 222. They will be there quickly.
Frequently asked questions
Filing a claim is quick and easy in the Hedvig app:
Sign into the app
Select “Make a claim”
Record your claim by talking or writing what has happened
We’ll get back to you as quickly as possible.
If you can’t access the app, feel free to send an email describing your claim.
Unfortunately, we can’t handle personal information or answer any questions about a specific claim via the chat function on this website. Please contact us via the app instead.
You will find your insurance policies and their conditions in the Hedvig app. If you have any questions about your policies, please reach out to us via the app’s chat function.
Yes. Your Hedvig contract has no lock-in period, meaning that you are free to cancel it whenever you choose. Simply cancel your insurance in the app, or email us. Unfortunately, we can’t handle personal information and cancellations via the chat function on this website.
If you cancel your policy in the middle of the month, you’ll only be charged up until the cancellation date.
In the “Address change” section of the app, you can change your address or make other changes.
When you update your address, the premium switches to the new address from the move date. We cover your old apartment for 30 days.
Digital direct debit can’t be activated via your bank; it needs to be set up in the Hedvig app, or via the link you’ll receive from us.
If this doesn’t work, contact your bank and make sure that they allow digital direct debit.
If you still can’t make it work, just reach out to us and we’ll help you sort it out.
Digital direct debit is compatible with the following banks:
Nordea
SEB
Swedbank & Sparbankerna
Skandiabanken
Handelsbanken
Danske Bank
ICA Banken
Länsförsäkringar Bank
Our home insurance includes travel protection for up to 45 days per trip. Unfortunately, you can’t extend this protection to cover more than 45 days. If you return home for a short duration (less than 30 days) during your trip, your travel protection will not be extended by another 45 days if you return to the same destination as before.
Find the answer to your question in our FAQ.