Questions and answers
What type of insurance does Hedvig offer?
Hedvig currently only offers apartment insurance - both for rental apartments and owned apartments. This insurance also include travel insurance for trips up to 45 days as well as insurance for all your gadgets and items - as long as they cost less than 50 000sek.
I want to switch to Hedvig but already have insurance, how can I change?
No problem. Hedvig takes care of the switch for you. Simply sign up with your Mobile Bank ID and we will activate your Hedvig insurance when your existing insurance expires. You're never without insurance and don't have to worry about terminating your existing policy.
How long is the contract for?
Hedvig is Sweden's only insurance without a fixed contract length. We think you should have the freedom to pick and switch insurances as you like so that means you can cancel at any time.
Is Hedvig safe?
Absolutely. Hedvig is reinsured by International Insurance Company of Hannover. One of the largest insurance companies in the world. You can't get much safer than that.
How does Hedvig work with charities?
Some years there might be fewer claims which means there's money left over. Traditional insurance companies normally take that money themselves as profit. But Hedvig is different. If there is money left over we donate it to charities - you get decide which ones!
Is Hedvig a non-profit?
No, Hedvig is a for-profit company. We take a fixed 20% from your monthly payment and that's it. This allows us to focus on providing the best service possible to you and not on making more money from denying claims.
What does my insurance cover?
You can see exactly what your insurance covers in the app but if you want you can read the details here:
If you don't want to read the entire terms you can find summaries here:
How much does Hedvig cost?
The price depends on a few different variables such as where you live, how big an apartment you have, how many people you live with. To get your own personalised price download the app and we'll take it from there.
How do I pay for my insurance?
Since Hedvig has no fixed contract length you'll be billed on a monthly basis. Simply sign up with your Mobile Bank ID and you'll be able to link your bank account to Hedvig.
How do I contact Hedvig?
You can ask anything you want from Hedvig via the app, even if you're not yet a member. You can also request that we give you a call or if you prefer you can email us at firstname.lastname@example.org.
How do I report a claim to Hedvig?
You can report claims directly from the app. Open the app and press the record button to leave your message and we'll take it from there.
If I've lost my phone and don't have access to the app how do I report a claim?
Easy - just send an email to email@example.com and we'll take care of it in no time.
What happens if I get sick or hurt while traveling?
If you get injured or ill while traveling and need emergency assistance please call Hedvig Global Assistance +45 38 48 94 61, this is available 24/7.